The Breakthrough Strategy for Total Quality, Productivity and Competitiveness

The Breakthrough Strategy for Total Quality, Productivity and Competitiveness

Where did Bristol-Myers Squibb get the idea for its business process improvement effort? From a 15-year-oldie but goodie business book classic— Business Process Improvement:

The Breakthrough Strategy for Total Quality, Productivity and Competitiveness, by James Harrington (McGraw-Hill 1991, 274 pp, $28.95).

Harrington's book and th

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