A Customer Doesn't Like His Order. What Do You Do?

A few months back, I wrote in this column about an experience I had when a menu order had been botched during a lunch with friends. I received tons of good advice from you on how to handle the mistake and keep a good customer. I got another letter recently from a reader who was seeking advice for an extreme variation of the problem just mentioned. Joe Guarise of Panini Bea

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