Is The Person Answering Your Phone Hurting You?

Every month on this page it's my duty to express my opinion about something important in the industry. But I'm way too opinionated to be limited to once a month, which explains why this magazine recently started an internet blog (www.restaurant-hospitality.com). The blog, which is a diary of sorts, allows me to vent about stuff that just bugs the crap out of me. And I don't have to wax poetic; just a few paragraphs does the j

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