Kitchen Comments: A Customer Feedback Tradition at University of Oklahoma

Kitchen Comments: A Customer Feedback Tradition at University of Oklahoma

With 635 issues over almost two decades, David Annis turned a small newsletter into a campus tradition.

If you were to ask David Annis to point to one initiative he'd identify as a signature touch over his 20+ years with OU's dining services department, it would likely be his “Kitchen Comments” program. Started as a weekly newsletter distributed at foodservice outlets around campus, it was Annis' way of regularly soliciting and responding to student feedback about OU's dining operations.

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