"Continuous Improvement is a Journey" at CU-Boulder Dining

CU-Boulder's dining department is using a six-sigma lean manufacturing tool to measure its performance against NACUFS Professional Practice standards.

Beckstrom has implemented a unique approach to continuous quality improvement for the dining department that combines an analytical tool widely used in Six Sigma lean operations — Capability Maturity Modeling — with NACUFS' Professional Practices guidelines.

“We heard about the Six Sigma approach at a 2007 N

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