Amazon and the Future of Accountable Care

You wouldn’t think Amazon and Accountable Care initiatives have much in common, but think again.

Back in December, when my cell phone stopped charging correctly, I found myself searching for a replacement battery on Amazon.com. It didn’t take long to find several sources, check the reviews of their products and performance and to order one that seemed a good deal—about $5.

It arrived in the mail a few days later. With it inside the envelope was a small note.

“No problem can’t be resolved,” it read. “We stand behind our products

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