The Saga Way

  “I marvel at the thousands of lasting foodservice relationships spawned by this single company and wonder if there is a lesson here.”

 

August 15, 1998, Woodside California—I am looking down at a photo of Otis Tucker, a face I haven’t seen in more than 25 years.
 
Otis was my boss once, a Saga unit manager at the John Carroll University cafeteria. In my mind’s eye I see him standing with his hands on his hips by the timeclock, watching me and other kitchen help check in ... behind the servery counter, policing the “on

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