FM Best Concepts
Best Customer Service: Compass Group at Microsoft

Best Customer Service: Compass Group at Microsoft

Other 2014 Best Concept Winners: Best Station/Unit Concept: Manna, Castle Rock (CO) Adventist Hospital Best Menu Concept: Smoothie Program, Pinellas County (FL) Schools Best Management Company Concept: Mindful, Sodexo Best Convenience Retailing Concept: District Market, University of Washington Best Special Event: Bayer 150th Anniversary Employee Celebration, Bayer Corp. and Parkhurst Dining Best Wellness Concept: Smart Choice Smart U, University of California at San Francisco Medical Center Best New Facility: Bruin Plate, University of California at Los Angeles (UCLA) Best Renovation: Hampshire Dining Commons, University of Massachusetts at Amherst Best of Show: Restaurant Associates Take a tour through the 2014 FM Best Concept Award Winners >>

The 100% cashierless/cashless ordering and payment system implemented at half a dozen cafés on the Microsoft campus in Redmond, WA, accomplishes a number of customer service goals. It is highly convenient, it reduces crowding and wait times, it seamlessly accommodates the kind of customized and made-to-order menu selections customers prefer, and it offers an appealingly high tech one-stop-shop solution for those ultra-tech-savvy diners.

The problem arose out of an e

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