Massachusetts General Hospitalrsquos Coffee Central services more than 3000 customers a day and does approximately 10000 in beverage baked goods and prepared foods sales 20 percent more than before the retail outlet was overhauled Photo by John Lawn

Massachusetts General Hospital’s Coffee Central services more than 3,000 customers a day and does approximately $10,000 in beverage, baked goods and prepared foods sales, 20 percent more than before the retail outlet was overhauled. Photo by John Lawn

Mass General Refines a Top-Grossing Concept

After more than 15 years, the high-volume Coffee Central unit was overdue for an upgrade.

It’s often said that experience is the best teacher. In foodservice, it can also guide concept refinements that enhance an already successful operation. At Boston’s busy Massachusetts General Hospital, where Nutrition Services has operated its high-volume Coffee Central unit for over 15 years, a recent overhaul gave the department a chance to use its experience to fine tune what has always been a hugely successful retail operation.

The retail Coffee Central unit, which operates

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TAGS: Management
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