Patient Satisfaction – The Longest Yard

Patient Satisfaction – The Longest Yard

Today's healthcare foodservice requires a continuous improvement approach to patient satisfaction scores and cost containment.

It's football season. High school, college and professional games are in full swing. One of the oldest football adages also provides an apt analogy for this article: that the last yard to the goal line is the longest yard, the hardest yard to gain. 

Many food service directors are confronted with a similar challenge—achieving that last incremental increase in patient satisfaction ratings. After much work, a department may be doing well but still needs to strive to reach

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