The most important reasons for implementing a Program of Continuous Quality Assurance (QA) are to maintain and/or improve your operating standards. But as in so many areas of hospitality, “the devil is in the details."
A Function-Based Scoring System
The best way to make sense of the myriad details is to break down an operation into four broad functional areas, each with 3-5 specific categories on which you’ll focus. Here’s a