FM Best Concepts
Purdue University Purdue University

Best Customer Service Concept: Gathering Place and 1North at Purdue University

Repurposed dining rooms are now pop-up buffet-style restaurants in the evening where groups and individual meal plan holders can reserve space and avoid the lines and crowds at the regular dining halls.

How do you accommodate campus groups who wish to take meals together and reduce lines during the evening dinner crush?

At Purdue, the solution the dining team came up with was to repurpose two dining rooms off a location that had minimal use as a catering space and turn them into pop-up buffet-style restaurants at which groups could make reservations and to which individual diners could walk in as long as they didn’t exceed the capped attendance count of 220. The venues take mea

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