Crisis Management is a Matter of Planning

Crisis management is a business skill and simple fact of life for most of us. Minor crises—from supplier failures to staffing shortfalls to sudden resignations—occur daily, and are dealt with by every manager.

Still, it is only fairly recently that department heads have been asked to maintain formal contingency plans and documents "on the shelf" at many institutions. While such plans have often existed for the organization as a whole, it is now becoming inc

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