Redefining the Customer Experience at CU-Boulder

Redefining the Customer Experience at CU-Boulder

A program to manage the student dining experience helps CU-Boulder solve customer traffic and satisfaction problems.

Even as CU-Boulder dining services has adopted a highly analytical approach to quality improvement, it has not neglected the “softer” benefits that come from measuring and managing the customer experience. That responsibility falls to Janice Torkildsen, a 25-year veteran of the d

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