Chartwells Rolls Out Customer Service Initiative

Chartwells Higher Education has rolled out YouFirst, guest service program, across more than 200 college campuses nationwide where it manages dining operations. YouFirst, which was piloted on select campuses in 2010, is based on training associates in customer engagement techniques to improve the guest service experience, enhance satisfaction and increase loyalty. It reportedly achieved a four to five percent increase in service-specific customer loyalty survey scores at the accounts where it

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