24-Hour Room Service Helps Hospital Score Big With Press Ganey

24-Hour Room Service Helps Hospital Score Big With Press Ganey

Mercy Medical Center has achieved customer satisfaction scores over 90 for its foodservices for five years and counting.

Back in 2008, Cedar Rapids, IA, suffered a tragedy when the city was devastated by an overflowing Cedar River. Among the structures affected was Mercy Medical Center, which had its basement level flooded and power knocked out, forcing the evacuation of patients.

The flood interrupted a remodeling of Mercy’s patient dining production kitchen, which was being converted to a room service approach from its traditional trayline operation.

Remarkably, the flood did not interrupt

Register to view the full article

Please register to access this content.

Already a member? .

TAGS: Healthcare
Hide comments

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish