When Consultant-Driven Behaviors Backfire

When the waitress quickly became the third employee to ask the guest his name, I began to wonder...

"A dinner guest walked in. The hostess asked his name.

"The guest got to his table. The busser bringing the waters also asked the guest his name.

"Then his waitress arrived, and quickly became the third employee to ask the guest his name, in the course of maybe seven minutes.

As the waitress passed the bar on her way back from the table, I decided that...I had to try to find out what the devil was going on...

"The waitress’s candid ans

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