How Will Distance Learning Impact Customer Counts and Revenue in Colleges?

Consultant Tom MacDermott says distance learning challenges college dining in the same way the untethering of workers from offices due to mobile technology has challenged B&I in its impact on customer counts and revenues.

Will college food service follow corporate food service down the path to fewer customers and declining revenue? That is a real possibility, says Tom Mac Dermott, President of Clarion Group, a consulting firm that advises client in the management, operation and improvement of their in-house employee/student food services.

“Mobile technology untethered employees from the office,” Mac Dermott said, “and the ri

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