up front

“We are not in the business of catering to a student's whim if it's contrary to what the parents ordered.”
— Michael Cronin, chief of operations for the Newton, MA, School District, commenting on the suspension of a foodservice employee for serving students substitute items when they refused to eat what was on the menu. The cafeteria worker cited had failed to follow policy on meal substitutions on earlier occasions as well (from the Boston Globe, May 16, 2009).