One reason to pay attention to the Consumer Reports study is that its findings are unusually broad-based. Ratings are based on more than 66,000 responses to the magazine's Restaurant Customer Satisfaction Survey...
Every operator knows how important the first point of customer contact can be. In the restaurant business, it's the host or hostess who greets people out front and leads them to their table. In hotels, it's the person...
We don't know that the suit filed on behalf of Pattie McNeil, adjunct professor at Michigan State's School of Hospitality Business, will be successful, or even that it will make it to court. But if it does, the...
The McDonald's Happy Meals for Adults program is designed to supply a template for customers who wish to live a balanced, active lifestyle. The idea is that you eat the Asian salad for lunch, then go home, insert the...
Wal-Mart has taken plenty of heat for its employment policies over the past year-and-a-half. A lot of it comes from activists, who complain about low wages, unpaid overtime, denial of the right to organize and more...
How glamorous is the perception of full-service restaurants and the people who work in them? Television networks can't get enough of them. The latest entry, Celebrity Cooking Showdown, should have been the most...
Chipotle's stock was so hot its initial offering has already been enshrined alongside that of Boston Chicken (up 143 percent on its first day of trading in 1993) in the IPO Hall of Fame. Which shows you how big a...
You can't knock the marketing mileage Subway has gotten out of Fogle, who shed 245 pounds while eating a mostly Subway diet several years ago. But Subway's latest ploy to leverage the notoriety of its living weight...
