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Michael Sanson

Penton

Michael’s Recent activity

Is It Fair That McDonald's May Be Given The Boot?
Jan 01, 2005
An interesting dilemma surfaced recently involving Cleveland Clinic, the nation's premier heart-surgery hospital, and Mc-Donald's, which operates a unit in its lobby. The new head of the Clinic, Dr. Toby Cosgrove, has...
2004 Was The Best Year Ever To Eat In Restaurants
Dec 01, 2004
There may be no person in America who travels to more cities and eats in more restaurants than John Mariani, who has written a column in these pages for more than a decade about his on-the-road food and restaurant...
It's All About Serving The Customer And Moderation
Sep 01, 2004
Here's an update on some of the latest stuff that's crossed my desk in the last few weeks. The first was a report on the American Customer Satisfaction Index, which measures how customers feel about their buying...
Zak Pelaccio, Chef, 5 Ninth, NYC
Aug 04, 2004
The bold and the beautiful are now flocking to Manhattan's Meatpacking District to eat at the city's most avant-garde restaurants. The newest arrival is 5 Ninth, housed in a three-story brownstone that plays it so...
Are Chain Stores Ruining The Landscape of America?
Aug 04, 2004
As the retail marketplace has matured, it's become increasingly more difficult to find prime real estate. The chains, which have more financial clout than independents, often win in the battle for the best spots. But...
High Season
Aug 04, 2004
Pei Wei Buffalo Wild Wings Noodles & Co. Bonefish ON FIRE: The cornerstone of Buffalo Wild Wings' success has been its namesake menu item, though it offers customers so much more. FRESH: The...
Are You Tough Enough To Handle A Bad Review?
Jul 01, 2004
There's been a lot of talk lately about restaurant reviewers, and not much of it is complimentary. For a brief time I reviewed restaurants for a newspaper, and it's a job that does not win one popularity contests. I...
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