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Hospital Power Players: The Mount Sinai Hospital

Hospital Power Players: The Mount Sinai Hospital

A special report from FM and Technomic provides a detailed look into both patient and retail foodservice operations at the 50 largest hospitals.

24. The Mount Sinai Hospital, New York

Licensed Beds: 1,171
Management: Morrison
Foodservice Head: Jerome Eisner, director of food & nutrition services
Avg. Daily In-patient Census: 885
Avg. No. In-patient Meals/Day: 672
No. of Retail Dining Outlets: 6
Total Annual Retail Sales: nr
Dining/Nutrition Services FTEs: nr

Mount Sinai patients receive meals through Morrison’s Catering to You spoken  menu platform that utilizes personal catering associates who take orders at bedside using iPads interfaced with the hospital patient management system. Trays are assembled and delivered by the same catering associate during specified meal service times.

The patient menu is based off Morrison's Great Living Menu, which emphasizes fresh foods low in sodium and using fresh herbs and spices for flavor. The menu is a one-week cycle with an extensive Always Available option. A specialty menu is available for the maternity service.
The Catering to You system’s efficiency was recently improved through the addition of a fifth service station where the catering associates can build their trays, improving both speed of service and temperature and quality controls. This has been reflected in Press Ganey raw score increases of more than 13 percent and over a 30 percentile score increase.

The hospital’s kosher population is served from a dedicated kosher kitchen that provides the same quality, freshly prepared meals as the standard kitchen. The kosher kitchen was recently expanded to prepare and ship high-quality, freshly, never frozen kosher meals to other hospitals within the Mount Sinai system.

Mount Sinai’s retail programs support both the Mount Sinai and New York City Healthy Hospital Food Initiatives and wellness initiatives and feature all freshly prepared food using high-quality, fresh and local ingredients that are sustainable and antibiotic-free.

They include the Plaza Cafeteria, which serves a large selection of hot and cold dishes, including kosher food, and functions as the main retail dining outlet at Mount Sinai. It is supplemented by several smaller operations, including the Center for Science and Medicine Café, with its menu of hot and cold specialty sandwiches and shaker salads made to order; Icahn Lobby Cafe, with a menu of shaker salads made to order and a daily main course; the Center for Advanced Medicine Grab and Go; and a Starbucks Coffee Bar.

TAGS: Healthcare
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