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Food Management
How Centerplate/Sodexo sports food division is kicking off new safety protocols in NFL comeback at Miami Dolphins’ Hard Rock Stadium
Tara Fitzpatrick 1 Sep 23, 2020

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Team store entrance
Miami Dolphins and Hard Rock Stadium

Fans will be required to wear masks, abide by social-distancing protocols and “to be patient and tolerant as we navigate this new landscape,” Pangburn says.

Tech acceleration
Miami Dolphins and Hard Rock Stadium

Mobile tickets are adding to a “frictionless experience,” Pangburn says. Foodservice will be cashless to make sure there’s no crowding on concourses. “We need our fans to understand that this is not only a new environment for them, but for our staff as well.”

Pick-up spots
Miami Dolphins and Hard Rock Stadium

In Miami, fans can order food and drinks via the team app and then pick up their food at one of 15 stands that have been converted into express pick-up spots.

Menu moves
Miami Dolphins and Hard Rock Stadium

Like so many other foodservice operations, the stadiums are turning to more packaged grab-and-go items from a streamlined selection in order to serve safely. “We’ve optimized menus to mainly feature the most popular gameday favorites this season, making it quicker for fans to make a selection and quicker for our team to prepare and serve the items.”

Suite life
Miami Dolphins and Hard Rock Stadium

Fans in suites will be served by in-suite attendants and no communal dishes will be featured this season.

Football food
Miami Dolphins and Hard Rock Stadium

A football favorite—layered dip and tortilla chips—has transformed into an individual, grab-and-go version.

Safety first
Miami Dolphins and Hard Rock Stadium

To make safety a priority, “we’ve leaned immensely on our global network of Sodexo experts to implement new safety protocols,” Pangborn says. “I keep in close contact with my colleagues overseas, like at Tour de France (which allowed a small percentage of viewers to attend in person) and it’s very helpful to have this level of in-house support to help guide our decision making.”

Safe ratios
Miami Dolphins and Hard Rock Stadium

Signage communicates the ratios of fans to points of sale in the stadium.

Egress signage
Miami Dolphins and Hard Rock Stadium

To make sure there’s no crowding at the end of games, fans must wait until their section is called to leave.

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