To Give Training More Impact, Work on Retention

In the first part of this interview, we spoke to Terrence Donahue, vice president of instructor quality for the National Restaurant Association Educational Foundation (NRAEF). He's the one responsible for supporting the extensive network of registered ServSafe instructors and exam proctors that have awarded over three million ServeSafe Food Protection Manager certifications. In that column (see December 07 issue of FM), Donahue explored some of the ways NRAEF has sought to improve the

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