There is almost no doubt that college campuses this fall will be a lot different from past years—assuming they actually can reopen following this spring’s coronavirus-forced shutdowns, that is. Issues like social distancing, sanitation measures, customer jitters and the banning of some traditional modes of operation such as self-service will force college dining programs to rethink how they operate while still providing quality meals and efficient service to their customers.
Technology promises to play a big role in facilitating that transition, and Fresh ideas Food Service Management is one company that has been at the leading edge of embracing high-tech solutions. The FM Top 50 firm has already deployed technologies ranging from selfie-based dining hall check-in and an app allowing personalized customer service to a “panic button” that quickly alerts managers to problems and complaints and, most recently, a mobile ordering platform for all-you-care-to-eat dining hall stations.
Bob Love as the company’s chief technology officer is the tip of the spear when it comes to Fresh Ideas’ high-tech operations. Here are his thoughts on how technologies the company is deploying can help campus dining programs meet the challenge of the post-COVID campus.
Contact Mike Buzalka at [email protected]