Study: Attitude Trumps Approach in Boosting Patient Satisfaction with Meals

Whether it's room service or tray line, it's servers with smiles that patients respond positively to.

A study of hospital patient dining at the University of North Texas Health Science Center's School of Public Health has found that staff attitude has more correlation with positive patient satisfaction than whether meals are delivered in the traditional way at set times or by to-order room service. Conducted by Master of Health Administration student Martin Ostensen as part of a MHA internship

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TAGS: Healthcare
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