Frank Pardi, operations manager
AgeCare Columbia, Aramark Canada
Nominator: Lucy Niro, senior regional marketing manager, Canada East, Aramark Canada
“Frank Pardi, operations manager for the St. Therese Villa continuing care facility in Lethbridge, Alta., Canada, was dispatched to nearby AgeCare Columbia Supportive Living Community in August 2021 to fill in for its operations manager, who went on leave. Shortly thereafter, he left an indelible mark on its residents, families and client.
Frank’s service excellence, interpersonal and people skills, as well as his outstanding work ethic, have prompted 33 residents to circulate a petition letter that calls for his position to be made permanent for six chief reasons, including that he knows each of them by name, demonstrates compassion and care, takes time out of his busy day to visit them and that he has become part of the ‘family.’
Said Rob Shea, AgeCare’s VP of support services & facility management, ‘I know Frank was intended as a temp measure but thought you should all see the attached [petition letter]. I think we are all in agreement with Frank in this role and hopeful that this could become a permanent situation. Frank, I am hopeful you are enjoying it at the site as much as the residents are enjoying having you there as well’
Adds Ian Mendoza, district marketing manager, Aramark Canada Southern Alberta, ‘Frank embodies our culture of hospitality. He sets the standard for our managers to follow. His coaching/mentoring of others has resulted in the promotion of a few staff members.’”