Leadership is always important but when a crisis hits, it’s critical.
This episode, I caught up with Veronica McLymont, director of food and nutrition services at Memorial Sloan Kettering Cancer Center in New York City. Veronica shares her four pillars for servant leadership: being able to influence and inspire people; being a visionary; the ability to empower people; and being results-oriented.
Veronica talks about how she works to build a dynamic and high-performing team, especially during the trying times of coronavirus. She cautions not to define leadership in terms of seniority or hierarchy, something that’s especially important during a crisis when a great idea can come from any team member.
“Right now, we’re working on how can we achieve great things by extracting the full potential of the people we influence,” she adds.
Her other point: Optimism. It’s a difficult time right now but making sure your team can see the positives will help bring everyone together to achieve the common goal: feeding patients and staff.
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