THE FICKLE FINGER OF FATE

The value of HACCP's put-it-in-writing record-keeping scheme became clear just days after the Wendy's story first broke. The company was able to track that batch of chili back up its supply chain and prove that no one involved with the production, transportation or final assembly of the chili served at its San Jose unit was missing a finger.

With Wendy's off the hook, investigators turned their attention to Ms. Ayala, the woman who found the 1-1/2-inch long severed digit in her chili.

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