Managing for Quality in the Hospitality Industry

Managing for Quality in the Hospitality Industry

By John H. King and Ronald F. Cichy
Pearson-Prentiss Hall, Upper Saddle River
New Jersey, 2005, (softcover)

Quality improvement programs have been widely implemented in the hospitality industry over the past decade, but few books on the subject have been written by individuals with experiences like that of John King.

As CEO of a major regional contra

Register to view the full article

Please register to access this content.

Hide comments

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish