WHEN CUSTOMERS PAY UP FRONT, BUT NOT TO YOU

The roster of Internet-based restaurant reservation services has been stable over the last few years, with sites like DinnerBroker.com and SavvyDiner.com continuing to roll along. The segment leader is OpenTable.com, whose reservation management software also provides operators with a robust customer database. OpenTable, which seated its first millionth diner in 2002, now

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