TEXAS WELCOME Andrew Klipsch general manager at the University of North Texas teaches staff to be friendly and welcoming

TEXAS WELCOME: Andrew Klipsch, general manager at the University of North Texas, teaches staff to be friendly and welcoming.

Mise en Place: Teaching customer service, caramelized onion secrets, more

Kitchen techniques, science, training, technology and magic

Why is teaching customer service so important? For Andrew Klipsch, general manager at Bruce Dining Hall at the University of North Texas in Denton, it’s a factor that can make or break the dining experience:

“Because more than anything, customer service is something you can customize. Even though you can have a dress code and a uniform, with customer service, you can say, ‘This is who we are, this is what we do.’ And this is where you can stand apart, a

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