Medical City Hospital of Dallas
The call center at Medical City Hospital of Dallas.

Hospital Room Service: “Not a ‘Magic Pill’

The idea that room service programs will always boost patient satisfaction scores to the top tier is not a universal one. Here are some comparative experiences from one hospital system.

Since July 2012, Joyce Hagen-Flint has served as Division Director of Food and Nutrition Services, Parallon Supply Chain Solutions, for the West Florida Division of HCA, Largo, FL. The consolidated division model is a new one at the for-profit HCA (originally known as Healthcare Corporation of America), and Hagen-Flint gamely divides her time among the 15 (soon to be 16) geographically spread-out facilities in her region. She is one who views room service as one viable model among others a

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