Maya Vincelli assistant director of retail operations the University of Richmond

Maya Vincelli, assistant director of retail operations, the University of Richmond

Mise en Place: Training a diverse workforce

Kitchen techniques, science, training, technology & magic

“One of the more interesting training obstacles is that of an intergenerational workforce. Foodservice is a catchall for all backgrounds, and yes, all ages. So while some younger employees pick up on touch-screen registers without blinking an eye, older employees sometimes struggle with new technology. Conversely, more experienced employees generally have a greater understanding of what makes for truly excellent customer service.

I find that having a pretty diverse working group

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