Jennifer Santiago, front of house supervisor
Franklin & Marshall College Dining Hall/Sodexo, Lancaster, Pa.
Nominator: Jilly Harris, resident dining & marketing manager, Sodexo
“We had a medical incident with a student during a busy dinner service. After the student's friend alerted me to the incident, I remained with the students while Jennifer ensured that the campus public safety was informed and led to our student. To further help keep the incident from getting out of hand, she had another staff member who she supervises oversee the register before going to the back of the house where our loading dock is located to wait for the ambulance and paramedics to arrive. Once they arrived, she led them through the kitchen and made a clear path through the busy service time to get the paramedics and their equipment to the student quickly.
While they were seeing the student, Jennifer made sure to keep other students away while still getting their food and making sure that the staff continued as if nothing was happening. While doing this, she also helped to maintain the student's dignity and privacy as much as possible as the paramedics assisted the student by remaining calm throughout before leading the paramedics back out of the dining hall and through the kitchen to where the ambulance was waiting. Jennifer did a fantastic job in maintaining her own calm and level-headed demeanor while this event was occurring, resulting in the student receiving the necessary medical attention quickly and without creating unnecessary chaos in the dining hall from the other students, or even the employees, many of whom had no idea anything had happened thanks to Jennifer's actions.”