A well-designed room service tray (Photo from DM&A Webb Associates).

Is Room Service The Way to Order Up Great HCAHPS Scores?

Patients in a growing number of hospitals can place an order from their room by selecting items from a restaurant-style menu. Here: a well-designed room service tray (Photo from DM&A Webb Associates).

Karen Weisberg | Mar 13, 2013

The elderly woman—evidently a visitor, not a patient—sat in her wheelchair in the Call Center at Medical City Hospital Dallas. When asked if she needed help, she simply beamed and said, “No,” explaining that she’d just stopped by to visit “her girls” who’d made her recent stay so pleasant…

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