No. 11 ISS Guckenheimer
Guckenheimer has been a major operator in the high-end corporate dining market for decades and is currently exceeded only by the “Big Three” of Compass (through operating companies like Eurest, Bon Appetit, CulinArt and Restaurant Associates), Sodexo and Aramark in the extent of its penetration of this traditionally lucrative part of the business. Hence, the impact of COVID-19 on how corporations manage their operations in terms of office vs. remote work has major implications for the company, a division of the Danish managed services conglomerate ISS A/S, and one that it has already tackled aggressively with forays into areas like remote order, office delivery and even home delivery of holiday gift packs and meals.
Most recently, Guckenheimer launched an initiative called Flexible Food Solutions, described as “an agile product suite to support a variety of environments in the rapidly changing workplace,” that features separate components that can be implemented as a standalone or hybrid solution for both remote and office environments through platforms like virtual cooking demos, modular markets of varying footprints, and alternative delivery points like curated pop-ups and repurposed pick-up areas.
If high-end corporate dining is to remain viable going forward, it will probably be because of flexible offerings such as these, assuming they can be operated cost-effectively, so Guckenheimer’s success with Flexible Food Solutions and similar ventures represents a key indicator of how viable such solutions are.